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FAQs

Artificial grass commonly asked questions

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Commonly asked questions with answers about buying and installing artificial grass. If you can't answer your query here then please contact us so we can answer any other questions you may have.
How much grass will I need?
Your area can be worked out on squared graph paper to form an accurate plan. All our artificial grass products are available in 2m (6ft6") & 4m (13ft) widths.
How do I obtain samples?
We provide free samples directly to you in the post, just fill out the contact form with your request. There is a link to request a free sample on each product page.
What about drainage?
All products from North West Lawns Ltd will drain 100% provided that the area beneath has good drainage.
Will my artificial grass fade in the sun?
All our products are fully UV stabilised and carry a minimum guarantee of 5 years against fading.
What about maintenance of my artificial grass?
Artificial Grass is easily maintained, always keep the lawn clear of debris such as leaves, twigs and seeds by regular brushing, this also helps to keep the pile looking great.
What about cleaning?
Any spills, dog mess etc. are easily cleaned off using warm water and mild household detergent.
Is it suitable for pets?
Yes, artificial lawns provide a super surface for dogs and cats to play on. Our products are durable and any mess can easily be cleaned up either by garden hose, rain water or warm water and mild household detergent.
Will weeds grow up through my new lawn?
Provided weed kill has been applied to the sub state prior to fitting, weeds will not grow through your artificial grass. In addition geo-textile membranes can be laid under the grass to stop this.
Do i need to dress the grass with sand?
Most North West Lawns Ltd products do not need a sand dressing however there are some that do. The dry kiln sand helps to hold the artificial grass down but also helps to keep the fibres in a more upright position thus enhancing the appearance of your lawn.
Do you supply the trade?
Yes we welcome trade enquiries and look to promote this area of our business. North West Lawns Ltd are always looking for quality installers as well as retail outlets such as builders merchants and garden centres.
Can you install my artificial grass?
Yes, we provide a full installation service currently in the North West, however if you are further afield please contact us as we are working towards the rest of the UK.
Are synthetic lawns DIY Products?
Yes, very much so, we feel that by using our simple installation guide you will be able to install this product yourself.
Is artificial grass safe for children?
Yes, our products are safe for children to play on as if it were your normal garden area. However we must point out that in commercial areas that cater for children, such as play centres, play warehouses etc. correct shockpad / underlay products must be intalled to accommodate the correct fall heights. Please contact us should you require any further information regarding this.
How can I become a supplier for North West Lawns Ltd
It's simple, just contact us explaining what your business is and what you want to do. For example many large retail outlets already sell our products.
What are your delivery times?
We aim to deliver products from stock between 3 - 5 working days.
How do I make payment?
You can order securely online or by phone. We accept all major credit cards and payment is made through a secure e-payments site. You can order online 24 hours a day 7 days a week.
Are my credit card details secured?
We use the latest encryption methods and provide physical security for our data servers to gather your personal information such as your address and phone numbers. Your credit card details are only entered on our payment partners highly secure server. The SSL Protocol used by North West Lawns Ltd is secure and confidential.
What if I do not want to put my card details in online?
If you feel you do not want to input your card details online you can still order by requesting one of our sales advisers to call you for your payment details.
Can I place my order by phone?
You can call our sales team direct on local rate +44 (0) 01253 27 39 42 with your order during the hours of Monday - Friday 9:00am - 5:30pm.
What is your returns & cancellation policy?
If you are not entirely satisfied with your purchase from buyartificialgrass.uk and you would like to return an item then; Under the Consumer Protection (Distance Selling) Regulations Act 2000, you have up to 7 working days from the date of delivery of your product to cancel your purchase and return it to us. Goods must be returned in the original packaging & in perfect condition, you will need to pay for the carriage of the returned goods. In the unlikely event of your product being faulty; we will require a photograph of the faulty item, then dependant on the fault, we may request that the product is independently inspected at your home OR returned to us in it’s original packaging & in good condition. Please note that any artificial grass that have been cut into will not be refunded. Goods MUST be closely checked before close cutting & fitting. Please note that a full refund or replacement product will be given for any faulty goods, but North West Lawns Ltd will not accept any additional charges.
What is North West Lawns Ltd policy on privacy?
We will add your address to our mailing list when you place an order with us. We collect personal data primarily to provide you with improved customer service. We do not give out email address details to any third parties.
Who do I contact if I have a query about my online order or delivery?
You can contact one of our customer service team on local rate +44 (0) 01253 27 39 42 or you can e-mail us on nwlawns@buyartificialgrass.uk.

North West Lawns Ltd

North West Artificial Lawns LtdEstablished for over 20 years, we are retailers and installers of the highest quality synthetic turfs available to trade, retail and public. Our artificial grass is suitable for all types of domestic and commercial applications, and is child and pet friendly.

NORTH-WEST ARTIFICIAL LAWNS LTD. | REGISTERED OFFICE: 6 Wigeon Row, Lytham St Annes. Lancashire, FY8 4FH. England | VAT No.: GB123456789 | Co. Reg. No.: 10732406

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