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Returns & Refunds Policy

Returns Information & Refunds Policy


If the grass is defective you must contact the office within seven days of the delivery to arrange a collection.

All returns for any reason other than defective goods are subject to a collection charge. (Applicable for Internet Sales only).


In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, upto 7 days after you receive the goods. To cancel your order you must inform us in writing, by email: We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods.


Refunds will be made by cheque or to the payment card that was initially used to make the purchase, within 30 days of cancellation.

North-West Lawns Ltd

North-West Artificial Lawns LtdEstablished for over 20 years, we are retailers and installers of the highest quality synthetic turfs available to trade, retail and public. Our artificial grass is suitable for all types of domestic and commercial applications, and is child and pet friendly.

NORTH-WEST ARTIFICIAL LAWNS LTD. | REGISTERED OFFICE: 7 Keystone Court, Hallam way. Whitehills Business Park Blackpool. Lancashire, FY4 5NZ. England | VAT No.: GB123456789 | Co. Reg. No.: 10732406

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